Faster service
Our new system is geared towards meeting your
expectations and responding quickly. Our team is
proactively monitoring your phone and email requests.
Unified support
If your home branch rep is not available, your call
automatically forwards to the next available specialist
in Candiac, Pointe-Claire or Trois-Rivières.
Improved order tracking
No matter which branch you call, our Parts Specialists
have your complete order history in hand, so we’ll
always have the complete picture to find the best
solution.
Dedicated Parts Specialists that
know your Cat® equipment
Proactive and dynamic expertise
to help you get more out of
your Cat equipment
Highly trained to meet your needs
and exceed your expectations
Easily accessible and quick to
respond via phone or email
Luc Beaudry
“Surrounded by an extraordinary team, I know that
I can really make a difference for the client.”
• With Toromont since 2014
• Experienced automotive parts clerk and technical advisor
Steve Carrière
“I give my best every day to help my customers and my team.”
• With Toromont since 2011
• 18 years experience in warehousing
Alain Lachapelle
“I work hard to give the best of myself with every inquiry.”
• With Toromont since 1987
• 10 years experience in parts warehousing
Rudi Schultz
“I love helping customers figure out exactly what they need.”
• With Toromont since 2013
• 6 years experience in parts counter sales, 6 years as rental consultant
Lisette Appleby
“My key priority is customer service.
I really enjoy the dynamic of this department.”
• With Toromont since 2004
• Power systems, financing, freight, heavy equipment and parts sales experience
Tirry Dehoux
“I love the feeling of accomplishment you get from
giving customers the power to progress.”
• With Toromont since 2014
• Warehouse, yard, parts counter and sales experience
Mathieu Gagnon
“What I like the most is the challenge of serving customers
and keeping them satisfied.”
• With Toromont since 1999
• 15 years experience as warehouse attendant
Luc Goupil
“I’m 100% dedicated to our customers.”
• With Toromont since 2005
• 15 years experience at the distribution center, 10 years at the picking counter
Mathieu Legaré
“My goal is to make my customers happy.”
• 3 years experience on construction sites with emergency services
Samantha Strack
“I’m always ready to take on a new challenge
to keep my clients satisfied.”
• 7 years experience in parts and service for automotive, trucks and heavy equipment
Martin Benoit
“I like to work hard, continue learning,
and keep my customers satisfied.”
• With Toromont since 2008
• 18 years experience in automotive parts sales
Denis Bergeron
“I love to help my customers succeed – we win when they win.”
• With Toromont for 32 years
• 10 years experience at the warehouse, 10 years at material handling parts,
10 years in service, and 2 years in parts
Jean Trepanier
“I enjoy speaking to customers and finding the parts they need.”
• With Toromont since 2012
• 36 years experience as parts clerk
Shop online 24/7 at parts.cat.com